Posts tagged ‘social media’
Greetings one and all! It’s been a while since I posted about the more interesting articles, blogs, videos, etc., that I have come across and I thought that now is as good a time as ever to cover some interesting items you may have missed in the past few weeks. The topics are far ranging, thoughtful, illuminating, and at times, contentious, but that’s why they are interesting. So without further ado, let’s get to it!
Four Tech Giants Battle It Out
If you haven’t already, set aside some time to read Fast Company’s take on the (coming soon) great tech war of 2012. The combatants? Apple, Facebook, Google and, Amazon. The prize? Us—I think! This thoughtful piece by Farhad Manjoo looks at how these four goliaths will battle it out on the technology innovation field to, essentially, win the hearts, minds, and wallets of all of us:
“Think of this: You have a family desktop computer, but you probably don’t have a family Kindle. E-books are tied to a single Amazon account and can be read by one person at a time. The same for phones and apps. For the Fab Four, this is a beautiful thing because it means that everything done on your phone, tablet, or e-reader can be associated with you. Your likes, dislikes, and preferences feed new products and creative ways to market them to you. Collectively, the Fab Four have all registered credit-card info on a vast cross-section of Americans. They collect payments (Apple through iTunes, Google with Checkout, Amazon with Amazon Payments, Facebook with in-house credits). Both Google and Amazon recently launched Groupon-like daily-deals services, and Facebook is pursuing deals through its check-in service (after publicly retreating from its own offers product).”
Well, our book is almost done—it’s now in production phase and Terence and I are finished with most of the heavy writing (unless our editor has some additional thoughts!). In terms of time, it really has not been that long since we signed on to do it—less than six months from initial concept to publication date. In terms of thought and brain-power, well now, that’s a very different story!
It has been a long, arduous, sometimes acrimonious (in the nicest possible way, of course) journey. You know, working for a small, privately held company means that even in the best of times, you already have multiple jobs so when you add writing a book on top of those, you tend to get a little fractured. This means that your family and friends may get a wee bit irritated with you because you simply do not have time and even when you do, you are usually talking about some aspect of privacy. So, to all my friends and family (Terence can mea culpa in his own post) thank you for being so understanding and for reading and reviewing our chapters! (more…)
I have been neck deep in the McKinsey Report working on my post about big data and the enormous impact it could have on the U.S. health care system when the whole Facebook facial recognition brouhaha came across my digital desktop. Followed by lots and lots of emails and calls from friends and family asking me what it means and what the heck (stronger words were used, but I like to keep my posts PG) they were supposed to do to TURN IT OFF. So, without further ado, my thoughts on this new great (sarcasm on) opt-out feature from Facebook as well as what appears to be a disturbing industry trend towards opt-out privacy settings.
First, full disclosure to any new readers: I do not have a Facebook page. Long story short: I decided long ago and far away to keep my personal life off the Internet (as much as possible). Yes, I am in marketing and yes, I love social media, but I live my professional life pretty much for everyone to see and I like to keep my private life, well, private. I also believe that everyone has the right to keep their private lives private (time to plug our book on “Privacy and Big Data”) no matter what those pesky personal information data collectors and users, like Facebook or Google or Amazon or fill-in-the-blank, would like you to do. (more…)
Happy Friday! It’s been another very busy week at PatternBuilders (speaking at conferences, working on the Ebook, and finalizing the beta release of our Social Media Analytics solution) and it appears to be a busy week in media-land as well. So, in case you missed them, I thought I’d post about some of the more interesting stories that came across my Twitter feed, Google alerts, and email updates. So on with the post!
A Mobile App that I “Get”
Call me a fuddy-duddy if you like, but I use my smartphone for email, texting, and talking. I do not search for stuff, access Google maps, or buy anything.
You know it’s going to be an interesting day when the CEO (that would be Terence) who also happens to be your esteemed co-blogger asks: “How much is a hug really worth?” This question was brought about by a recent article on how banks are using social media analytics tools to gain insights about their products and services. Here’s a direct quote from the article:
“Though she gets asked a lot about the ROI of social media, SunTrust’s Buckridee acknowledges that it’s hard to measure the ROI on goodwill generated through positive social media conversations. My question is, how do you measure the ROI of a hug? … Because that’s what we’re doing with the Twitter team. We’re putting a face to the brand — giving them a human voice and talking to them. We’re focused on building loyalty. … We’re starting to turn that thorny dialogue into happy customer tweets.”
Okay. Well, first of all, as most marketers will tell you, “hugs” have value. Actually, what most marketers will tell you is this: “You better be able to measure the value of that hug so that you can justify how much you are willing to spend to get it and show just how that ‘spend’ results in sales.” Because if you don’t, you may find yourself standing in front of a CEO (say from a fortune 500 company) and when you tell him that you grew Facebook friends by 20%, have the CEO reply, “I don’t care how many friends we have! I need more revenue!” True story (and believe me, every marketer has at least one of these). (more…)
Whenever you throw a bunch of marketers in a room and say, “let’s talk about doing some social media outreach,” I can guarantee you that there will be an energetic (yelling and gesticulating) conversation with some eye rolling involved. Whenever you throw a bunch of social media experts in a room and say, “Company A does not see the value of their social media programs,” I can guarantee you that there will be an energetic (yelling and gesticulating) conversation with some eye rolling involved. Whenever you throw a bunch of software engineers in a room who have come specifically to talk with you about what you would like to see in a social media analytics tool, I can guarantee you that there will be an energetic (me yelling and gesticulating) conversation with some eye rolling (engineering and product management team) involved.
Why all the storm and dirge? Well, social media has moved from an “interesting fad” to an entrenched channel but the jury is still out on how we marketers are going to “measure success.” A recent Harvard Business Review social media study found the following:
“… nearly two thirds of the participating organizations said that they are either currently using social media channels, or have plans in the works. However, only 12 percent of the companies surveyed said they felt they were effective users of social media. These were the companies most likely to use multiple channels; use metrics for reporting; have a strategy for social media usage; and integrate social media into their overall marketing strategy.” (more…)